Contact & support
Last updated 1 October 2026
My Home Journey is provided by Property Link Homes. If something isn't working, you have a question about your account, or you want to make a privacy request, email us at info@propertylinkhomes.com.
Quick answers
- Forgotten your password? On the sign-in screen tap “Forgot password” and we'll email you a code.
- Asked for a code when signing in? We email a code the first time you sign in on a new phone or browser, to keep your account safe. Check your spam folder if it doesn't arrive within a minute.
- Found a bug? In the app, open Support and send a bug report. You can attach a screenshot.
- Want to delete your account? Use Profile → Edit Account → Danger Zone in the app, or our account deletion page.
- Your data: see our Privacy Policy for what we hold and your rights, including getting a copy of your data.
My Home Journey gives guidance and calculators to help you prepare to buy a home. It is not regulated financial advice. Speak to a qualified mortgage adviser before making financial decisions.